You Ask, AuntFlo Answers

Product Information

Which styles have the full gusset?

Our 2.0 Range is the new, upgraded line built with the full front-to-back gusset for maximum protection.

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Do you have a size chart?

Sizing can change from product to product! Check the style you want and measure yourself using the size chart shown on that specific product page.

Some styles fit tighter for extra protection, while others are cut looser to allow for stretch and movement.

If you have any sizing questions, just reach out to our friendly team and we'll help you out.

How do the undies work?

Our period undies rely on a combination of specialised layers built to absorb, wick moisture away and stop leaks. Here's how these 4 layers of leak-proof protection work together.

1. Absorbent Layer (Closest to Skin)

  • Function: This layer absorbs menstrual fluid quickly so you stay dry and comfortable. It draws moisture off your skin and prevents the dampness that can cause irritation.
  • Materials: A blend of cotton, bamboo and other moisture-wicking fabrics keeps you feeling fresh all day long.

2. Moisture-Wicking Layer

  • Function: This layer carries the moisture captured by the first layer away from your body and into the next one, so your skin stays dry and comfortable. It also helps stop leaks by keeping dryness consistent.

3. Absorbent Core Layer

  • Function: This thicker core is the key layer against leaks. It holds a large amount of menstrual fluid — often the equivalent of 2-3 tampons — and handles moderate to heavy flows without leaking through.

4. Leak-Proof, Waterproof Barrier Layer

  • Function: The outer layer acts as a barrier so absorbed fluid never reaches your clothing. This waterproof layer keeps you leak-free while you move, sit or sleep.

How It All Works Together:

Together these 4 layers — absorbent, moisture-wicking, absorbent core and waterproof barrier — keep you dry, protected and comfortable through your whole period. They can be worn on their own or as backup to other menstrual products such as tampons or cups for extra protection on heavier days.

Thanks to the leak-proof design, you can wear period underwear with confidence, knowing you're well protected day and night, even while walking, sitting or exercising.

How often do I change my undies?

When to change your period underwear depends on a few things: your flow, the absorbency of the pair you're wearing and your own comfort. Here are some general guidelines to help you decide:

1. Flow Level

  • Light Flow: With a lighter flow you can usually wear a pair for up to 8 hours before changing, depending on the absorbency rating of the style.
  • Moderate Flow: On a moderate flow, change roughly every 6-8 hours, especially if you notice any dampness or discomfort.
  • Heavy Flow: On heavy days it's best to change every 4-6 hours to avoid leaks. You may need to change more often depending on how much has been absorbed.

2. Signs of Full Absorbency

  • Feeling Damp or Wet: If you start to feel moisture through the fabric, the pair has reached its capacity and it's time to change.
  • Discomfort: If the underwear starts to feel uncomfortable or you notice the fabric sticking to your skin, change them to keep comfort and hygiene.

3. Personal Comfort

  • If you start feeling less confident or comfortable — even before the absorbency limit is reached — go ahead and change. Comfort is what keeps you feeling secure through your period.

4. Activity Level

  • If you're very active — exercising, swimming or moving around a lot — you may need to change more often. More movement can shift absorption levels, and a fresh pair keeps leaks off the table.

5. End of Day / Overnight Use

  • Wearing them overnight? Change after 8-12 hours depending on your flow. On a very heavy flow, consider pairing them with a cup or tampon for extra protection.

Above all, listen to your body and change whenever you start feeling uncomfortable, to keep both confidence and hygiene.

How do I wash my undies?

Wash your undies regularly, and always rinse them before putting them in the machine.

For the most hygienic result, we recommend these washing steps:

1. Pre-rinse in cold water

2. Wash at temperatures under 30°

3. Remember to stretch them out for the comfiest fit.

4. Hang dry

Yep, it's that easy!

Can these last me all day at work/school?

Yes, period underwear can last the entire work or school day, though it depends on a few factors: your flow, the absorbency of the style and your personal comfort.

For lighter to moderate flow, a single pair comfortably covers the whole work or school day.

For heavy flow, you may want a backup product or one change during the day.

Do all undies have the same absorbency?

They don't! We know no two menstrual experiences are the same, so each pair is designed for a different level of flow.

Check the rating shown on every product page (the droplets in the top corner).

Is our underwear free from PFAs?

Our period undies are PFA free. PFAs are absolutely not part of our product design.

Are you stocked in stores?

Nope, it's just us! Our underwear is available only through our own online store (for now).

Where are they made?

We're an independently operated business. Producing period undies requires machinery and specialised technical skills found in global garment manufacturing hubs, so we partner with two excellent manufacturing partners to produce our garments.

Shipping Information

How does delivery work?

Delivery usually takes 5-15 days, depending on where you are located.

After an order comes in, our team picks and packs each item with care, so please allow between 24 and 72 hours for your order to be prepared.

Orders are not dispatched on weekends or public holidays.

As soon as your order leaves our warehouse we email you a tracking number. If it hasn't arrived after 15 days, please email us immediately and we'll chase it up with the courier.

Once your parcel is handed to the courier it is in the hands of a different provider. We know delays are frustrating, and although anything that happens in transit is outside of our control and has to be investigated by the courier, we can contact them on your behalf. Rest assured we will always do our best to get it sorted as fast as possible for you.

Please note that items may ship from more than one location (including one of our international warehouses) depending on stock. We do this so you get your full order as quickly as possible.

How much is shipping?

Country - Australia

  • FREE Standard Shipping (5-15 Business Days) for orders over $99AUD
  • Standard Shipping - $9.99 (Orders under $99AUD)

Country - New Zealand

  • FREE Standard Shipping (5-15 Business Days) for orders over $99NZ
  • Standard Shipping - $9.99 (Orders under $99NZ)

Country - UK

  • FREE Standard Shipping (5-15 Business Days) for orders over £50
  • Standard Shipping - £5 (Orders under £50)
How do I track my order?

Yay, time to celebrate – your undies are on their way! Once your order is handed over to the courier for processing, we send a shipping confirmation email containing your tracking number, so you can follow your parcel all the way from our HQ to your doorstep.

Still waiting on that confirmation email? Have a quick look in your spam folder, it may have landed there.

What if I order the wrong size?

Uh oh, looks like the wrong size ended up in your cart...

Because our products are classified as sanitary items, unfortunately we are not able to swap them over for you, so these will need to be kept.

Returned sanitary products can never be resold, even when they are unused, unworn and unwashed. That rule exists to uphold strict hygiene, health and safety standards that protect both our customers and our warehouse team. After all, we're here for the planet and for your health.

That said, if this is your first order with us, we're happy to gift you one pair of underwear in the correct size when the wrong size was picked by mistake. Just get in touch with our support team and we'll sort it out with you.

Please note: refunds for change of mind or sizing are not covered by consumer guarantee regulations.

Can I update my address?

Oops, are your undies heading to the wrong place? We'll absolutely do our best to fix that for you, as long as you tell us as soon as you can. The earlier we hear from you, the better the chance we can still change it.

*Please note: we can only ship to the address entered on your order - if the address provided is incorrect and the parcel is delivered there, we have no way of getting it back, so please double-check your address carefully!

Frequently asked questions

Who do we donate to?

Every year we set aside a share of our profits for organisations that support women affected by period poverty. Period poverty means not being able to afford or access menstrual products, sanitation and hygiene facilities, or the education and awareness needed to manage menstrual health.

This year (2026) our donation goes to Share The Dignity on Christmas Day!

Know an organisation that supports women facing period poverty? Tell us at contact@auntfloundewear.com - we're always keen to team up with like minded people!

Our Mission

So... you're curious about who is behind AuntFlo? ❤️‍🔥🩸

After learning that 1 in 3 women in Australia go through Period Poverty, Ash, a young woman from SA, decided to take matters into her own hands. And so, AuntFlo was born and created with women in mind. 

Listening to friends, family and eventually customers' feedback, she designed undies that give women the chance to feel confident and secure in their leak proof undies. AuntFlo has changed the period game. 

This young Adelaide woman had one clear goal. To build a like-minded community of women looking out for women. A place to ask for period advice, find comfy period solutions, and truly make a difference.

Can my undies be rebated?

Yes! In Australia, period underwear - together with other reusable menstrual products such as menstrual cups and reusable pads - can be rebated through a number of local councils. Many councils offer rebates, often 50% of the purchase price, up to a certain maximum amount like $50.

Check with your own local council to confirm whether you are eligible.

Returns & Exchanges

What is the return policy?

Our items are classified as sanitary products, so we apply a strict “No Return Policy”.

Sanitary items that come back to us cannot be sold again, even when they are described as unused, unworn and unwashed. We keep this rule to uphold rigorous hygiene, health and safety standards that protect both our customers and our warehouse team. We are here for the planet, and just as much for your health.

Please note: refunds for change of mind or for the wrong size are not covered by consumer regulations.

30 Day Risk-Free Trial

Under our 30 Day Risk-Free Trial, first-time customers may try one garment from their first order with no risk. If it does not perform the way you expected, we will happily refund the price of that single item (shipping costs not included).

After that, you can:

  • Keep the remaining items
  • Donate the unworn pair(s) to charity
  • Gift them to your bestie

There is no need to send back the 1 (one) product you are claiming.

We suggest that first-time customers start with single pairs or small packs before ordering a large quantity.

If you buy bundles or multi-packs, try one pair first. If it does not satisfy you, we will issue a partial refund equal to the price of 1 (one) pair, and you keep the remaining pairs with no hygiene concerns.

Shipping costs are NOT eligible for credit or refund under the 30 Day Risk-Free Trial in change-of-mind cases — only for products with major faults or defects.

Items not covered by the 30 Day Risk-Free Trial:

  • Laundry Bags
  • Bras/Bralettes
  • Postpartum Bras

To start your risk-free trial, write to us at contact@auntfloundewear.com with your order number, the name of the product you want to claim and the reason for the claim.

How long does a refund take to process?

Whenever a refund is issued for your order, you will get an email from us confirming that it was processed on our side. From that moment it takes 2-5 business days to land in your account, depending on your bank. If it takes longer than that, we recommend getting in touch with your bank or card provider directly.

Are any purchases final sale?

Products flagged as Final Sale are not eligible for refund, exchange or store credit.

Payment Information

How secure is your payment?

Your privacy and your security come first with us. Payments run through Shopify Payments, a heavily encrypted and extremely secure system built to protect shoppers and to keep merchants accountable.

What payment methods can I use?

Nearly every common payment method works here: credit cards (Visa, Mastercard, American Express) and debit cards enabled for online purchases. If you prefer something quicker, PayPal and ApplePay are available too!

How do I apply discount codes?

Yay, there's a deal on - which basically means money back in your pocket (that's just simple girl math... right?!). Head over to the checkout and, right on the first checkout page, you'll find a field to type your discount code into - don't forget to hit 'Apply'! It sits before the payment step so you can see exactly how much you're saving.

*Please note: Orders are limited to a single discount code each. If you're grabbing several bundles or offers, we recommend splitting them into separate orders. Prices shown with a strikethrough may already reflect the code described in the listing. Do check your email offers to see which products a code covers.

Contact AuntFlo

Something wrong with your order?

Is your order not quite as it should be? Relax — the AuntFlo team is here to sort it out. Get in touch and let us know what went wrong, and please attach photos so we can identify the issue and fix it as fast as possible.

Can I change my order?

It happens! Send us an email straight away using the subject line CHANGE or CANCEL and we will do everything we can to action your request. If the parcel has already left our warehouse, the returns process is the way to go.

Because we try to dispatch orders as quickly as possible, some orders are processed before the team can get to them. A change after checkout can never be guaranteed, so please double-check your items before ordering.

How do I contact you?

Email is the best way to reach us!

You can write to us here: contact@auntfloundewear.com.

It also keeps a written record of your issue so we can help you properly. We are only human, so thanks for your patience while we work through messages as quickly as we can.

And we promise we will never leave you on ‘read’.

Danielle M. Verified

★★★★★

Comfortable and the fit is spot on.

Bec P. Verified

★★★★★

Honestly, where to begin! Incredibly comfortable. I own these plus the heavy night-time pair and I am living without a single regret. No more waking up wondering if I leaked, no more pads shifting around all day. Obsessed with them!

Poppy P. Verified

★★★★★

Lovely quality and such a soft fabric. Haven't put them fully to the test yet, but I'm thrilled at the idea of never buying pads again. Sizing is accurate too — size up if you bloat a fair bit.

Casey J. Verified

★★★★★

Really comfy and they do the job.

Nuala D. Verified

★★★★★

First time ever wearing period underwear and they're honestly incredible!! My cramps only lasted a couple of minutes on day one, when normally I'd be aching the whole time!

Cassandra L. Verified

★★★★★

I'll be honest, I had my doubts. Bought a single pair just to test them out… turns out they're genuinely great, so I went back for three more.

Pascale M. Verified

★★★★★

Thanks so much

Ebony L.

★★★★★

Such a good staple — I even wear them on regular days. Already placed a bigger order!

Jessica S. Verified

★★★★★

Would absolutely recommend! Super comfy

Dana B. Verified

★★★★★

I picked up the best sellers bundle to work out which style suited me best. To my surprise the limited edition pink pair won by a mile — I've already gone back for five more. Body and lining are natural fibre, which was my main priority. The gusset running front to back is so reassuring, and they're genuinely flattering to wear. That matters a lot when you're not feeling great. I almost look forward to my period now because…

Jessica B. Verified

★★★★★

So comfy.

Kyla

★★★★★

My very first try with period underwear and I'm completely sold. Comfortable, not bulky at all. They're perfect, and I love that they still look cute and sit low 💕 A second order is already on its way!!

Ingrid I. Verified

★★★★★

Really enjoying these period undies — probably the best I've worn. They sit a touch loose at the back, so I'll go a size down on the everyday pair next time.

Fatima T. Verified

★★★★★

Love them

Ashlee H. Verified

★★★★★

Never worn period pants before, but the moment I saw the ads I had a feeling. So comfortable, and the heavy absorbency is ideal overnight. I never feel unclean in them and washing is easy. Just ordered a bundle in another style. A period essential — thank you!

Charlie-jo B. Verified

★★★★★

Absolutely loved this one

Abbey J. Verified

★★★★★

Amazing! I couldn't recommend them any more highly

Sophie V. Verified

★★★★★

I ordered the full flo bundle in June and wanted to try each one and write a proper, honest review for anyone else deciding!! I haven't worked through them all yet, so I'll cover the rest next month. Classic 2.0 — genuinely impressed! My period arrived the evening before, so I wore them on roughly day 1.5, usually my heaviest, worst stretch. Normally that's 2-3 pads and still leaking. Twelve-hour shift, zero leaks, completely…

Lilly B. Verified

★★★★★

Thrilled with them as always — my second purchase, and I'll be buying more for my sisters

Theresa O. Verified

★★★★★

Love the undies. I hadn't realised the leopard print pair sat that low, but they're still comfy. The g string one is a winner.